Terms and Conditions
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Term and conditions
WE” means Right-Move Removalist or (RMR), ABN, and “YOU” means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed, and “YOUR” has corresponding meaning; “GOODS” means all furniture and other affects which are to be the subject of the Services; “SERVICES” means the whole of the work to be undertaken
We are not Common Carriers
We are not Common Carriers and accept no liability as such. We reserve the right to refuse carriage of goods at our discretion.
1- Obligations and warranties
Information supplied by you
We have relied upon information supplied by You. You warrant that the information that You have provided us is correct.
2- Owner or authorised agent
You warrant that You are the owner of the Goods, or authorised to act on behalf of the owner.
2.1- Presence at loading/ unloading
It is agreed that no inventory of the goods being moved may be taken. The pre-existing condition of any goods will be verbally agreed upon. In order to agree on these arrangements, You will ensure that You or your appointed adult representative is present at all times during loading and unloading in all situations. Where You or your representative leave for any amount of time, We will not repair or compensate You for any damage.
2.2 - Fragile goods
You will verbally inform us of goods prior to the commencement of the removal which are of a fragile or brittle nature which are not readily apparent as such and any special precautions that should be taken when carrying those goods that we cannot reasonably be expected to be aware of.
2.3 - Goods left behind or moved in error
It is Your responsibility to ensure that all goods to be removed are uplifted by Us and that none is taken in error.
3 - The Booking
You need to tell us what you would like moved and where it needs to go. We will estimate which vehicle to use, and how long it might take. This is an estimate only. The list that you give us at booking is a guide to what we are expecting to move on the day, not an itemised inventory.
4- Changes and cancellations
We have a 48 hour cancellation policy. If you give us at least 48 hours’ notice before the booked start time of the job of any changes or cancellations, no fee applies. If you cancel within 48 hours, we will charge a fee of 1 hour of the booked hourly rate.
5- Parking
We will park anywhere safe you ask us to, EXCEPT in a Clearway. If the parking space is not legal, you can ask us to find a legal spot further away. Any parking fees we pay or infringements we receive will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however time limits always apply.
6- Time
Our “working time” is the time from when we arrive at the first address, to the completion of payment at the final address. The minimum is two hours of work, after that it is rounded up to the nearest half an hour.
Our “travel time” is a fixed time to get to the starting suburb before the job, and away from the end suburb after we finish working. We will advise the travel times when you book. If you change the start or end suburbs during the job, the travel time may change accordingly.
If your total charge (comprised of a combination of working time and travel time) exceeds 8 hours in one day then we will charge overtime rates. We will also charge overtime rates on certain jobs that are booked in for times outside of our usual working hours. These rates vary by vehicle and day of the week, please contact the office for overtime rates that would be applicable for your move.
7- Payment
Payment must be made upon completion of the work or at some case half an hour before work finishes. In the event that payment has not been made by You upon completion of the work or by the date advised; and, goods not seized in lien of payment, We reserve the right to issue an administration fee of $45 for every day the amount owed remains unpaid. Unpaid bills will be referred to a Debt Collection Agency. In the instance that payment is late, a payment agreement has not been adhered to or the customer has not responded to our reasonable attempts to make contact, we will refer the debt to a collection agency. The customer will be liable for all costs incurred through the debt recovery process.
8- Exceptions
We WILL cover any physical damage caused by dropping, mis-handling, or inadequately securing of the item by us, except in the following circumstances:
• Televisions not packed in their original box, computer equipment, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptural artwork.
• Pieces of glass not wrapped, or packed safely. This includes picture glass and table tops.
• Stone, including marble, granite, composite or similar items. We will take these items if they can be safely moved, however we do not cover these items under our guarantee due to their inherent fragility.
• Furniture designed to be flat packed, or made of pressed wood, such as IKEA, Fantastic Furniture or similar. These items are inherently susceptible to suffer damage or disorder, no matter how carefully we move them. We recommend dis-assembly of such items before moving to reduce these risks.
• Mobile Storage Customers. We will not cover any items packed into mobile storage containers (PODS, Taxibox, GoBox etc) under any circumstances.
• We will not cover any internal faults where the item was not mis-handled by us, and was secured properly in the vehicle.
9- Compensation and Repairs
We use reputable repairers. If your goods are damaged and taken for repair, we will repair them as close to their original condition as possible.
We will not compensate for any consequential loss or loss of value.
We will not pay repair costs where these are likely to exceed the pre-damage market value of the item – in these cases we will offer compensation to the market value.
Where a replacement or compensation is offered, this is not a “new for old” service. The valuation will take into account the age, depreciation, and wear and tear of the item. If there is a dispute regarding the valuation of an item, it will be assessed by an independent licensed auctioneer, or a person nominated by our insurance company.
Trade Practices Act
The promise to repair (or compensate) provided by us, is in addition to any rights that You may also have arising from the Trade Practices Act or similar legislation. Those additional rights remain to the extent that they cannot be excluded. To the extent that they can be excluded then such rights and any remedies arising there from are modified to the extent permitted by law subject to change.